Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. You will be asked for a few details that we need to be able to satisfy the order.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send you future offers unless you decide to opt out.

Payment Options

We accept credit/debit card payment, and payments through Paypal (Paypal also accepts credit/debit card orders without an account). 

Price

The prices payable for goods that you order are as priced on our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website.

Delivery and Shipping

Please see our dedicated Delivery & Returns Policy Page.

Loss or Damage in Transit

Please see our dedicated Delivery & Returns Policy.

Our Promise

We will always do our best to help in whatever way we can. The focus of this business is you, our customer. Please feel free to contact us if you believe you have not received the best service possible. Our email address is mybeautyobsessions24@gmail.com

Delivery Time

We aspire to despatch your order within 2-4 working days . 

Loss of Goods in Transit

Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Northwest Cosmetics who will then deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Cancelling your Order After dispatch

Should you not be entirely satisfied with your order, you are able to cancel your order/return the items subject to the Sale of Goods Act.

Cancelling Before Dispatch

You can cancel your order with My Beauty Obsessions at any time before dispatch and request a full refund in writing. We will aim to process the refund within 1-2 days of cancellation.

Opened Items

My Beauty Obsessions will not accept the return of any opened or used items due to the health and safety reasons.

Incorrect or Faulty Items

If you receive an item you consider to be incorrect or faulty, My Beauty Obsessions will gladly replace or refund it, provided you inform us within 2 working days of you receiving your order. Once we have received your returned item, a replacement will be sent to you at no additional cost, or a refund will be issued to you.

Damaged Items

All items leave My Beauty Obsessions in perfect condition, wrapped in bubblewrap and additional packaging to ensure safe transit. If your goods arrive damaged, you must inform us as soon as possible – if you are able to provide proof (photo evidence) of the damage we may be able to claim against the courier. We will then advise whether or not you need to return the item, for which we will refund you a reasonable return cost, and the value of the damaged goods. You will then need to advise whether you require replacement items for which you would be recharged.

Returning Items

Please ensure that the goods are packaged adequately and clearly labelled, to protect you against any damages or products being lost during the return process. Once we at My Beauty Obsessions have received your returned items, and are satisfied that the product is returned in resallable condition, we will issue you refund as explained above. If the items are damaged in transit back to us, then we reserve the right to refuse any credit.